Terms & Conditions

A legal disclaimer

 **Effective Date:** [4/25/2026] These Terms and Conditions (“Terms”) govern your access to and use of the website operated by **High Country Detailing LLC** (“Company,” “we,” “us,” or “our”) and any related services, including online scheduling, appointment booking, and checkout functionality provided through the website. By accessing, browsing, scheduling through, or otherwise using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the website or our services. --- ## 1. Company Information **High Country Detailing LLC** is a North Carolina limited liability company engaged in the provision of automotive detailing and related services. Contact information: **High Country Detailing LLC** [Insert Business Address] [City], North Carolina [ZIP Code] [Insert Email Address] [Insert Phone Number] --- ## 2. Eligibility and Authorized Use You represent and warrant that you are at least eighteen (18) years of age or otherwise have the legal capacity to enter into these Terms. You agree to use the website only for lawful purposes and in accordance with these Terms and all applicable federal, state, and local laws and regulations. You shall not: - use the website for any fraudulent, unlawful, or unauthorized purpose; - interfere with, disrupt, or attempt to compromise the security or functionality of the website; - provide false, misleading, incomplete, or inaccurate information when booking services or submitting payment information; - use any automated means to access the website without our prior written consent; or - reproduce, distribute, modify, or create derivative works from website content except as expressly authorized by us. --- ## 3. Services High Country Detailing LLC provides vehicle detailing, cleaning, and related automotive care services. The scope of services, pricing, service duration, and availability may be described on the website or otherwise communicated to you at the time of booking. We reserve the right to modify, discontinue, suspend, or refuse any service, in whole or in part, at any time and for any lawful reason. --- ## 4. Scheduling and Appointments Appointments may be scheduled using the website’s built-in booking functionality or by other methods we may make available. By booking an appointment, you agree that: - all information provided in connection with the appointment is true, accurate, and complete; - you are authorized to schedule the service for the vehicle in question; - you will make the vehicle available at the agreed date, time, and location; and - you understand that appointment times are estimates and may be adjusted due to weather, staffing, workload, equipment issues, safety concerns, or other operational circumstances. We reserve the right to reschedule, cancel, or refuse an appointment where necessary or appropriate in our sole discretion, subject to applicable law. --- ## 5. Pricing and Estimates Any prices, estimates, package descriptions, promotional offers, or service times published on the website are subject to change without notice, except for orders or appointments already accepted by us. Any estimate provided is based on the information available at the time of booking and may be adjusted if: - the actual condition of the vehicle differs materially from the information provided; - additional labor, supplies, or services are required; or - add-on services are requested or reasonably necessary. We shall not be bound by obvious clerical, typographical, or pricing errors displayed on the website. --- ## 6. Payment Terms Payments are processed through the website’s built-in checkout tools and associated payment processors. By submitting payment information, you authorize us and our payment processors to charge your selected payment method for all amounts due, including service charges, taxes, fees, deposits, add-ons, cancellation fees, and other approved adjustments. You agree to provide current, complete, and accurate payment and billing information. We may suspend or cancel services if payment is declined, reversed, disputed, or charged back, subject to applicable law. --- ## 7. Deposits, Cancellations, and No-Shows If a deposit is required, the amount, timing, and refundability of such deposit shall be disclosed at or before the time of booking. Unless otherwise expressly stated in writing: - cancellations must be made no later than [24/48] hours prior to the scheduled appointment; - late cancellations may result in forfeiture of the deposit and/or a cancellation fee; - failure to appear for a scheduled appointment may be deemed a no-show and may result in a fee or forfeiture of any deposit paid. We reserve the right to cancel or reschedule appointments for weather conditions, safety concerns, equipment failure, staffing limitations, or other operational reasons. **Important:** Certain consumer transactions may involve cancellation or refund rights under applicable North Carolina law, federal law, or other applicable law depending on the nature of the transaction and how the service is booked. These Terms are intended to operate only to the extent permitted by law. --- ## 8. Refund Policy Except as otherwise required by law or expressly stated in writing, all completed services are non-refundable. If a refund or adjustment is requested, you must notify us within [X] days of the applicable service date and provide reasonable detail regarding the issue. We reserve the right to inspect the vehicle, review booking records, and determine, in our sole discretion, whether any refund, re-service, or partial credit is appropriate, subject to applicable law. Deposits, booking fees, and cancellation fees may be non-refundable if disclosed in advance and permitted by law. --- ## 9. Customer Responsibilities You agree to: - remove or secure all personal belongings, valuables, and sensitive items from the vehicle before service; - disclose any known defects, pre-existing damage, mechanical issues, interior contamination, or special conditions affecting the vehicle; - ensure the vehicle is accessible and safe to service at the scheduled time; and - notify us of any hazardous materials, biohazards, excessive pet hair, bodily fluids, mold, or other unusual conditions before service. We shall not be responsible for loss or damage to personal property left in the vehicle, except to the extent caused by our gross negligence or willful misconduct and only as permitted by law. --- ## 10. Service Limitations and Results Our detailing services are cosmetic and maintenance-oriented. We do not guarantee restoration of a vehicle to factory-new or original condition. Results may vary based on the age, condition, material, and prior treatment of the vehicle, as well as environmental and usage factors. Certain stains, odors, scratches, imperfections, and contaminants may not be fully removable. Additional charges may apply where unusually heavy cleaning, specialty treatment, or extensive labor is required. --- ## 11. Website Availability and Third-Party Services The website is hosted and operated using Wix and may rely on third-party services for hosting, scheduling, analytics, communications, and payment processing. We do not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We shall not be liable for failures, delays, errors, or interruptions caused by third-party providers, internet service disruptions, software defects, or events beyond our reasonable control. Any third-party services are subject to their own terms, conditions, and privacy policies. --- ## 12. Intellectual Property Rights All content, text, graphics, images, logos, designs, page layouts, service descriptions, and other materials on the website are owned by or licensed to High Country Detailing LLC and are protected by applicable intellectual property laws. Except as expressly permitted by us in writing, you may not copy, reproduce, modify, distribute, publicly display, transmit, or exploit any website content. --- ## 13. User Submissions and Reviews If you submit reviews, feedback, photos, testimonials, messages, or other content to us through the website or otherwise, you represent that you own or have the necessary rights to submit such content. By submitting content, you grant High Country Detailing LLC a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and display such content for business, operational, and marketing purposes, unless prohibited by law or otherwise agreed in writing. You agree that any submitted content will not be unlawful, defamatory, misleading, obscene, harassing, or infringing upon the rights of any third party. --- ## 14. Disclaimer of Warranties To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law. --- ## 15. Limitation of Liability To the fullest extent permitted by law, High Country Detailing LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of data, business interruption, or loss of use, arising out of or relating to your use of the website or our services. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the website or services shall not exceed the amount actually paid by you for the specific service giving rise to the claim. Nothing in these Terms shall limit liability that cannot be limited under applicable law. --- ## 16. Indemnification You agree to defend, indemnify, and hold harmless High Country Detailing LLC, its members, managers, employees, contractors, agents, and affiliates from and against any and all claims, demands, causes of action, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: - your use of the website; - your breach of these Terms; - your violation of applicable law; - your violation of any third-party right; or - any information or content you submit to us. --- ## 17. Privacy Your use of the website is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and disclose personal information. --- ## 18. Governing Law; Venue These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles, except where superseded by applicable federal law. To the fullest extent permitted by law, any action or proceeding arising from or relating to these Terms shall be brought in a court of competent jurisdiction located in North Carolina. --- ## 19. Changes to Terms We may revise these Terms from time to time in our sole discretion. Any updates will be effective upon posting to the website unless otherwise stated. Your continued use of the website or services after any changes are posted constitutes acceptance of the revised Terms. --- ## 20. Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. --- ## 21. Entire Agreement These Terms, together with our Privacy Policy and any additional policies posted on the website or provided at the time of booking, constitute the entire agreement between you and High Country Detailing LLC regarding your use of the website and services, and supersede any prior or contemporaneous understandings, communications, or agreements relating to the same subject matter. --- ## 22. Contact Information Questions regarding these Terms should be directed to: **High Country Detailing LLC** [Insert Business Address] [City], North Carolina [ZIP Code] [Insert Email Address] [Insert Phone Number] --- **BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.**